Frequently Asked Questions Amid COVID-19
We are answering reference questions Monday through Friday 8:00am-5:00pm and provide information to the best of our ability
Our Virtual Library is Open. Click on Downloadable Books tab above for more information, including how to login or set up accounts. If you do not know your library card number or pin number/password, please call us at times listed above for help.
Don't have a library card? You can apply for a Temporary Digital Library Card which gives you access to Overdrive/Libby, RBDigital Books; and RBDigital Magazines now through December 31, 2020. Click https://forms.gle/maQEaShfNX84DKiA9to apply.
Specific Information about Cozad resources related to COVID-19, please see https://cozadnebraska.net/news/
When will the library reopen?
As of July 6, we have reopened to the public with restrictions. Please read and follow all signs as you enter the library. Public computer use continues to be by appointment only via telephone at 784-2019. You must call ahead of time on the day you want to use the computers; appointments are limited and patrons are welcome to stay up to 30 minutes. You also must have a computer user agreement form on file. If you do not, you will need to fill that out at your first appointment as part of your 30 minutes. Books By the Back Door (curbside service) has been suspended at this time, although patrons are welcome to access our catalog and put books on hold. You will need to enter the library to check them out. Masks will be worn by staff, but are encouraged for patrons. If you need help within the social distancing parameters of 6 feet, you must wear a mask for us to be able to help you. This is to keep staff as well as patrons as safe as possible.
Are you/will you be offering curbside service so I can return materials or checkout materials?
Our book drops on the north side of the building are open and are checked daily for you to return items. Our Books by the Back Door (curbside service) has been suspended effective July 6 until further notice. Patrons can still access our card catalog and put items on hold; however, they will need to enter the library to check them out. Do not attempt to hand items you need to return to the staff. Place those in the book drop or in the totes labeled "return items here.: If you or anyone in your family is sick, please do not call us to check out items. Do not return items if you are sick; simply call us at 784-2019 and ask for an extension.
How can I put specific items on hold to check out?
If you know exactly what you are looking for, you may either call us or you can login to your online account by following the directions listed at the top of our Facebook page here: https://www.facebook.com/wpublib/. If you do not know your library card username or password, please call us at 784-2019. Feel free to browse and put items on hold via the catalog, but come in to the library and browse if you do not feel comfortable with technology. Each day you are invited to spend up to 30 minutes in the library.
Can you mail items to me?
No. Our budget was not set up to absorb a books by mail type of service. We also have downloadable books, audiobooks, and digital magazines available.
When are my items due?
Item due dates have not changed and those due dates should be stamped or written on the inside Date Due card. Most items have a 2 week checkout. Cakepans and backpacks have a one week checkout. Dvds have a 3 day checkout. You can always call us at 784-2019 and ask for an extension if you need longer time. Generally, we can approve the extension as long as the item has not been requested by others, or if you have already had the item for longer than 3 total checkouts/renewals.
Are you assessing fines?
Account holders will still be responsible for all fees accrued before March 16, 2020. If an item has been lost or damaged during that time, fines will be charged. Overdue notifications via email and mail are still being sent out, as cardholders have a responsibility to return those items on time. Overdue fines were waived from March 16-July 12, and began accruing again on July 12.
Are you taking donated items right now?
We are taking donated items, but as always, not accepting textbooks, dictionaries, encyclopedias or VHS tapes. If items are not in good shape, please do not donate them to us. We always try to use them in our collections if they meet collection criteria, or we will put them on our Foundation book sale which occurs annually.
What are your returned material quarantine procedures?
We are cleaning most items with either Lysol or Clorox wipes or rubbing alcohol as they are returned and not shelving books for a minimum of 24 hours and other items for a minimum 72 hours. Staff may use gloves, wash their hands per CDC guidelines, or use hand sanitizer depending upon the scope of work being done by them at the time.
My kids miss your programming. What virtual programming are you doing?
As our staff is limited, our virtual programming is also limited. We have done several of our book clubs and some Story Times via Zoom meetings, but that will be limited as we reopen to the public. As this technology is new to our learning curve, please be patient with us as we figure this out for our community. In-person programming continues to be suspended at this time. When we do begin in-person programming again, it will be registration only with numbers capped.
Will you be having summer reading?
We have distributed 96 boxes for June and July for those kids who signed up. A reading challenge is happening now through July 31. Call us at 784-2019 for more information about that.
What is the status of public or private meetings at the library?
All in-person library programming and other public or private meetings have been suspended since March 23, 2020 and will be reinstated only as conditions permit. You may always click on our Calendar tab above to see what's happening at the library.
Wilson Public Library
910 Meridian Ave, Cozad, Nebraska 69130, United States